Return Policy

Visible Damages or Shortages: All visibly damaged or missing merchandise must be claimed within 10 business days of the receipt of said merchandise. Claims submitted after 10 days will not be honored. It is the responsibility of the Buyer to provide Northlight with a manifest of missing or visibly damaged merchandise.  A photo inspection must accompany all visibly damaged merchandise claims.  All claims will be reviewed, and if approved, a no cost replacement unit or units will be shipped to the Buyer.  If a no cost replacement unit or units are not available, the Buyer will receive a store credit for the total invoiced price for said visibly damaged or missing merchandise.  Any open receivables for this order are still due based on the Buyer's agreed upon terms.  For approved claims, all visibly damaged merchandise will be field destroyed.  If the Buyer agreed to an upfront invoice allowance for damaged merchandise, all claims will be denied for visibly damaged merchandise.

Defective Merchandise:  All defective merchandise must be claimed within 90 calendar days of the receipt of said merchandise. Claims submitted after 90 days will not be honored. It is the responsibility of the Buyer to provide Northlight with a manifest of defective merchandise.  A photo inspection must accompany all visibly defective merchandise claims.  All claims will be reviewed, and if approved, the Buyer will receive a store credit for the total invoiced price for said defective merchandise.  Any open receivables for this order are still due based on the Buyer's agreed upon terms.  For approved claims, all defective merchandise will be field destroyed. If the Buyer agreed to an upfront invoice allowance for defective merchandise, all claims will be denied for defective merchandise.

Please Contact our customer service department at 844-452-3921 from 9:00 am to 5:00 pm EST to open a claim.

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